The Re-Invented Guest Experience: What To Expect
In addition to deep cleaning all our restaurants before re-opening, our teams are all washing their hands at least every 30 minutes and cleaning equipment and surfaces more often, including card readers. In order to help our teams practice social distancing, we have fewer people working on each shift to provide a safer environment particularly when shifts change. Also most of the team members have been vaccinated and everyone is being tested at least once a week
Enhanced cleaning protocols
Increased frequency of cleaning in all public areas, using high grade antibacterial cleaning products
Complimentary hand gel in every bedroom
New hand sanitiser stations throughout the hotel
Guest wellbeing measures
Directional signage and controls to reduce congestion
Airing all the public areas regularly
Employee safety initiatives
Temperature checks upon arrival and careful monitoring for other symptoms
Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
Uniform adaptations to incorporate Personal Protective Equipment
Physical distancing measures
Appropriate physical distancing measures throughout the hotel, in line with government guidance
Furniture re-configuration and capacity reductions in public spaces and restaurants
Amended restaurant service methods to reduce close contact
Contactless payment methods, including credit/debit cards, Apple Pay and BACS
A message from Cindi and Sam
Putting the safety and well-being of our teams and customers first is our priority.
Things may still be a little different, but our priority is making sure we’re looking out for you, our teams and our partners. Before starting to re-open, we sought the views of our customers and employees on our re-opening plans. When it comes to our people and returning to work, we have encouraged everyone to make the right decision for them, based on their personal circumstances.
To help create a safe experience for everyone, we have enhanced our high standard of cleanliness even further and introduced a number of additional measures and changes to our restaurants.
In addition to deep cleaning all our restaurants before re-opening, our teams are washing their hands at least every 30 minutes and cleaning equipment and surfaces more often, including card readers. In order to help our teams practice social distancing, we have fewer people working on each shift to provide a safer environment particularly when shifts change. Floor markings inside and outside the restaurant will enable our customers to queue safely. Our teams will continue to wear protective equipment, including face shields or masks (but not the type needed by medical teams).
Still have a question?
Contact us or call 01747 840587